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Job Details

Customer Service Officer
Council Chambers
Customer Service
Date Posted:
Application Close Date:
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View Attachment:
CURO03_CURO04 Customer Service Officer.pdf (PDF, 210KB)
Position Description

Job Application Guide.pdf (PDF, 23KB)

  • Salary $58,182.28 - $67,491.84 p/a + super
  • 12 months Fixed Term Contract
  • Customer Service Experience Required


Located 16 km's north of the Sydney CBD, the Ku-ring-gai area covers 84km2 , is home to 124,000 residents and set in one of New South Wales' most attractive natural environments.


Council is seeking applications from suitably qualified and experienced individuals for the role of Customer Service Officer.


Reporting to the Customer Service Coordinator, this role will see you be the first point of contact for all council related enquiries, ensuring an effective frontline service to stakeholders and clients.


In order to be successful in this role you will have a friendly and approachable nature, be adaptable in your approach to work, possess sound interpersonal and communication skills and have demonstrated capability in the following areas:

  • Complaint handling
  • Conflict resolution and negotiation
  • Analytical thinking and problem solving
  • Community engagement
  • Cash handling
  • Time management


This is a great opportunity for a hands-on person who possesses the ability to work collaboratively in a varied and fast paced team environment while maintaining the provision of consistent, high quality service delivery. 


Experience in a similar customer service environment within Local Government is desirable but not essential.


How to apply:

Applicants are requested to address all Essential Criteria as listed within the Position Description to be eligible for an interview.


Like to know more? Please contact Jason Dowel - 9424 0730

Closes: 11:45pm, Tuesday 26th February 2019


Ku-ring-gai Council is an equal opportunity employer

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